RETURNS ADDRESS

The Permanent Collection RETURNS, Unit C1 De Clare House, 4 Sir Alfred Owen Way, Pontygwindy Industrial Estate, Caerphilly, CF83 3HU, United Kingdom

  

GENERAL INFO

Refunds will be given up to 14 days from when the product was received by the customer. Please make sure that you have carefully reviewed your order before finalising your purchase.

Returns usually take up to 5 working days to be processed from the date of receipt. However please note that during busy periods this may take longer. 

Refunds typically take 5-10 working days to appear back in your account, depending on your payment method issuer.

Unfortunately we don't offer exchanges, if you would like a different size please send the item back for a full refund and re-order the replacement online. 

Items must be returned to us unused & unwashed with all labels still attached. Returns that do not meet our policy will be sent back to the customer.